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MENTAL HEALTH RECOVERY PROCESS

ACCESS TO RESOURCES
 

DEPENDENT/
UNAWARE

DEPENDENT/
AWARE

INDEPENDENT/
AWARE

INTERDEPENDENT/
AWARE

CONSUMER’S STATUS

 May depend on family/significant others, human service systems and others for basic needs;

Lacks understanding of illness, basic needs and how to access and manage available resources;

May not have access to resources that are necessary to live and function at an optimal level.

Identifies and/or seeks assistance to identify, locate and/or manage support and social resources (e.g., Help Lines, outreach programs, Drop-in Centers, hospitals, churches). Aware of illness & basic needs;

Functions independently & does not rely on family or human service systems;

Takes responsibility for his/her life goals, personal growth & development and fulfilling needs;

Educates clinician about resources.

Aware of and understands responsibilities for managing his/her illness;

Obtains and uses the appropriate information & resources needed to assist in achieving & maintaining life goals.

CLINICIANS’ ROLES

 Initiates education process by providing information to consumer about illness, available resources, including all treatment services and supports;

Provides information to consumer that assists them in determining how to obtain access to services;

Makes referrals that are appropriate to consumer choices.

Follows up on referrals;

Solicits input from consumer about other services he/she may be interested in receiving;

Provides information about resources;

Follows up to assure consumer receives all benefits that he/she is entitled.

Educates consumer about benefits (GA, SSI SSDI, PASS, etc.);

Educates consumer about how to work effectively with human service systems;

Obtains & uses resources outside agency;

Supports consumer while accessing community services.

Teaches consumer to view self as a resource & advocate;

Joins with consumer and family/significant others in advocating for human service systems to maintain appropriate services and remove barriers;

Maintains support, as needed, of consumer while using community services.

COMMUNITY SUPPORTS’ ROLES

 Provides all levels of support via family mental health and human service systems, including access to benefits for which the consumer may qualify (GA, SSI, SSDI, PASS, Housing, education, etc.). Makes appropriate resources available and accessible to consumers and their families/significant others;

Follows up to assure consumer receives all benefits that he/she is entitled.

Provides wide range of housing & transportation options that assist the consumer in functioning independently;

Provides opportunities for socialization and participation in community activities via peer support programs;

Creates cross-system support (e.g. one step shop).

Provides cross-systems training & networking with consumers;

Continues to provide opportunities for association and participation in community activities via peer support programs;

Continues cross-system support (e.g. "one stop shop").

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MENTAL HEALTH RECOVERY PROCESS BEST PRACTICES

ACCESS TO RESOURCES
 

DEPENDENT/
UNAWARE

DEPENDENT/
AWARE

INDEPENDENT/
AWARE

INTERDEPENDENT/
AWARE

CONSUMER’S
BEST PRACTICES

 Works with family/significant others, clinicians and providers to recognize, obtain and use available supports and resources. Develops partnership with family, significant others, clinicians, providers and others to ensure needs are met. Educates others about his/her progress & available services;

Controls personal finances;

Maintains contact with friends.

Schedules & makes appointments;

Manages finances;

Maintains adequate housing accommodations;

Makes appropriate choices.

CLINICIANS’
BEST PRACTICES

 Provides educational information via sources appropriate for consumer (e.g., printed materials, oral communication);

Refers consumer to appropriate services;

May involve consumer in self-help groups for the purpose of educating about illness, recovery and resources;

Maintains office hours that are convenient for consumer;

Discusses and decides with consumer what services are needed and will be initiated.

Develops partnership with consumer to ensure appointments are kept and needs are met;

Provides educational opportunities for both consumer and his/her family, significant others;

Encourages use of media to learn about physical and mental health;

Takes consumer on community trips to explore available resources;

Educates consumer about how to access and maximize use of community services and resources;

Keeps current regarding resources and criteria to access resources.

Refers consumer to Bureau of Vocational Rehabilitation (BVR);

Refers consumer to GED programs & other nontraditional services;

Assists consumer with learning self-advocacy & problem solving skills;

Encourages use of media to learn about jobs, hiring, interviewing & getting along in the workplace;

Reviews with consumer progress and/or outcome of use of resources.

Helps consumer use work incentives;

Encourages use of media to learn about community events;

Is available as needed.

COMMUNITY SUPPORTS’
BEST PRACTICES

 Family/significant others/ case manager accompany consumer to community agencies;

Mental health professionals make presentations about mental illness and recovery in the community (e.g., homeless shelters, outreach programs, prisons);

Disseminates information within community (e.g. hospital bulletin boards, half way houses, recovery clubs, shelters, churches);

Develops peer support groups for specific illnesses;

Conducts depression screenings;

Entitlement organizations hold training/informational seminars regarding access to available services.

Makes available information about community services & programs within community (e.g., Day Care Centers, outreach programs, churches, media);

Community organizations share information.

Makes transportation available;

Establishes multipurpose agencies;

Makes housing options available;

Peer support groups schedule social activities & provide information to community organizations and programs (e.g. churches, outreach programs).

Emphasizes to consumer the importance/value of contributing back to community.

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